> CUSTOMER SUPPORT

Welcome to SeniorEmporium.com!!!

WE HAVE DEVELOPED A SIMPLE AND INFORMATIVE SUPPORT SYSTEM TO ENHANCE YOUR VISIT WITH US!!

Below you will find instructions that are helpful in guiding you through your on-line shopping experience here at SeniorEmporium.com.

Simply choose from our list of options and carefully follow the necessary steps. Questions or comments, please call us at 1-888-299-5232 or e-mail us at info@senioremporium.com

• Mission Statement

• How to Contact Us

• How to Order

• How To Successfully use our Secure Shopping Cart

• Backorders

• Shipping Errors

• Money Back

• Shipping Rates

• Your Privacy and Security

> HOW TO CONTACT US:

TELEPHONE (toll free) 1-888-299-5232

or (201) 457-1211

FAX1-201-488-4505

POSTAL ADDRESS: Senior Emporium, Inc.
160 OVERLOOK AVE.
STE 16C
HACKENSACK, NJ 07601-2271

E-MAIL: info@senioremporium.com  
HOURS: Monday - Friday 9:00 AM till 6:00 PM EST

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> HOW TO ORDER

Let us walk you through Senior Emporium's purchasing options:

WE ACCEPT Master Card, VISA, AMEX, DISCOVER as credit options.

CHECKS, MONEY ORDERS via mail. Sorry, no C.O.D, foreign checks or currency.


1.- CALL US at 1-888-299-5232, 8:30 am - 5:30 p.m. M-F, EST toll-free in the continental U.S. (please have your order info ready when you call)

2.- FAX US at 1-201-488-4505, 24 hours/7days a week

* Please remember to include your credit card info , expiration date, and a phone number where you can be reached.

3.- MAIL US your order with payment to:

SENIOR EMPORIUM INC
160 Overlook Ave.
Suite 16C
Hackensack, NJ 07601-2271

* Simply print out a copy of our order form

* Make checks and money orders payable to:

SENIOR EMPORIUM

ON-LINE shop with us with our secure shopping cart, 24 hours a day, 7 days a week.

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> HOW TO SUCCESSFULLY USE OUR SECURE SHOPPING CART:

a. Review the products of interest to you

b. Click on product picture link for more product description and larger photo

c. If interested in purchasing an item, click on "Buy"

d. You then have a choice of continuing to shop, clearing the cart, or if you are ready to purchase, click on "Check Out" Link

e. You then need to fill in all the required fields , completing all the bill to, ship to, and payment information.

f. When completed, click on the checkout button and you will see a confirmation page that states your order has been successfully completed.

Any questions, you can always contact us @ 1-888-299-5232.

IMPORTANT REMINDER:

PLEASE FILL IN THE ALTERNATE SHIPPING ADDRESS IF YOUR ORDER IS GOING TO AN ADDRESS OTHER THAN YOURS. EACH SHIPPING ADDRESS WILL REQUIRE A SEPARATE ORDER. ALSO.


Steps to ensure you have ordered properly by fax or mail:

a. Enter name, address, ship to address

b. Enter product, quantity, price

c. Add totals for all items ordered

d. Add 7% sales tax ONLY if you are a New Jersey resident

e. Add the appropriate shipping/handling charges, see below or order form

f. This is the final total for your order

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> BACKORDERS:

Occasionally, some items may be unavailable at the time we ship your order. You will be informed by e-mail (if ordered on-line), or by phone (if ordered by phone) of any delays. They will be shipped to you as soon as we receive them. Your credit card will not be charged until the item is sent to you. You may request a cancellation of any item at any time.

Similarly, if a product becomes deleted or on a long term out of stock from a manufacturer, we reserve the right to substitute a product of similar value, features and benefits. If this should happen, we will contact you prior to shipment for your approval.

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> SHIPPING ERRORS:

Should you receive an item in error, Senior Emporium will reimburse for the return shipping costs.

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> SENIOR EMPORIUM'S 30 DAY MONEY BACK GUARANTEE:

At Senior Emporium we want our customers to be completely satisfied with their purchases. We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of merchandise cost.

Due to Health and Safety regulations we cannot accept returns on Hygienic items such as bath benches, toilet seats, etc or disposable items such as diapers, underpads, etc.

All returnable items must be returned in new, unused, and resalable condition inside its original packaging. Any questions, please contact our customer support department @ 1-888-299-5232. Shipping and handling are also non-refundable.



TO RETURN THE MERCHANDISE:

1. Send the merchandise back to:

Senior Emporium, Inc.
ATTN: Returns
160 OVERLOOK AVE.
SUITE 16C
HACKENSACK, NJ 07601-2271

2. Enclose a copy of the invoice/packing slip indicating the reason and whether you would like a refund or exchange.

3. Allow 2-3 weeks for your return to be processed.

4. Refunds will be made in the manner of original payment.


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> SHIPPING INFORMATION:

Shipping costs are based on the total order value.

We ship most items in the Continental United States within 48 hours. Allow 7-10 business days to receive your order. We use both UPS and USPS. Smaller items may be shipped via USPS. Some larger items may be shipped directly from the manufacturer. If an item is not in stock or backordered, you will be notified by e-mail or regular mail with an estimated time of delivery.

ITEMS SENT DIRECTLY FROM OUR SUPPLIERS MAY TAKE LONGER. ITEMS ORDERED TOGETHER MAY NOT ARRIVE IN THE SAME BOX

SHIPPING RATES (for Continental US):

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> SHIPPING CHART:

Merchandise Sub-total    Add to order

For Overnight, please call for rates. Certain items may require extra shipping charges due to size or weight, we will contact you in that case.


Note: All shipments to Alaska, Hawaii, U.S. Territories ship via USPS Priority mail. Call for rates outside the 48 contiguous states.


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> YOUR PRIVACY WITH SENIOR EMPORIUM:

At Senior Emporium, all information you supply to us is kept confidential. We only request the necessary information needed to process your order. We do not share this information with outside sources except to the extent necessary to fulfill an order. Only authorized Senior Emporium employees have access to any of your personal information. We will not sell, trade, or rent your personal information to anyone without your permission. When necessary, Senior Emporium may send you an e-mail in regard to your order or to respond to a request.

YOUR SECURITY WITH SENIOR EMPORIUM:

Senior Emporium is committed to provide you with the highest on-line security and having you feel comfortable while shopping at Senior Emporium. We employ an industry standard measure of data protection called SSL (Secure Sockets Layer) technology. The personal information that is submitted to us along with your credit card data is sent over a "secure" connection. This information is then "encrypted" or specially coded by your computer systems and sent to Senior Emporium. Only Senior Emporium's computers can read and understand the code that is sent. You can also verify that you are on a secure server by viewing a small "lock" or "key" icon (depending on your browser) in either the lower left or right part of your browser.

We would like to point out that you will not notice these icons when you make your shopping selections, but rather when you have finished your shopping and click on the "checkout" button to pay for your selections.

Ultimately, your comfort level is of utmost importance to us. If you are not comfortable in giving any credit card information over the internet, you can choose from our other order options which include:

1. Phone us @ 1-888-299- 5232 Monday - Friday 9:00 AM – 6:00 PM EST
2. Fax us @ 201- 488- 4505 24 hours a day, 7 days a week
3. Mail us your order w/ payment to:

Senior Emporium
160 Overlook Ave. Suite 16C
Hackensack, NJ 07601-2271
(check or money order, do not send cash)

(Don't forget to print a copy of our order form from our site first)






VIP SERVICES

Senior Emporium is always willing to go that extra mile for their "Very Important" customers.

We are offering to our customers the opportunity to contact us with requests for specific product needs that are not indicated on our website. We will research your requests and pull from our long list of sources to outfit you with the closest match and best price we can find for your specific product requests, whenever possible.

To contact us, you can e-mail your requests to info@senioremporium.com

Or mail us your request to:

SENIOR EMPORIUM INFO
160 Overlook Ave. Suite 16C
Hackensack, NJ 07601


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> MISSION STATEMENT:

SeniorEmporium.com was created to fulfill the specific needs of our rapidly increasing senior population. We are committed to support the independent lifestyles of our customers by offering a range of products that focus on enhancing their daily activities. We will provide these products at exceptional prices.





Thank you for shopping @ SeniorEmporium.com

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